Privacy & Security

Ae99 Privacy Policy

This Privacy Policy explains in detail how ae99 collects, uses, and protects your personal information. We believe safeguarding your privacy is our responsibility.

Last Updated: January 2026

How We Keep Your Information Secure

The key pillars of ae99's privacy protection at a glance

SSL Encryption

Every transaction and data transfer is protected by 256-bit SSL encryption. Third parties cannot access your information in any way.

Data Minimization

Ae99 only collects information that is necessary to provide its services. We do not collect excessive or unnecessary personal data.

Never Sold to Third Parties

Your personal information is never sold to advertisers or third parties. ae99 manages all data with full transparency.

Secure Server Storage

All your information is stored on secure servers that meet international standards. Regular security audits are conducted.

User Controls

You can request to view, correct, or delete your data at any time. ae99 fully supports your rights over your personal data.

Limited Data Retention Period

Ae99 does not hold your data beyond what is necessary. Once legal obligations have been fulfilled, data is securely deleted within the designated timeframe.

1 Introduction & Scope

Ae99 (https://ae99.fun) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. This Privacy Policy ("Policy") applies to all users of the ae99 website, mobile app, and related services.

By creating an account or using ae99's services, you agree to this Privacy Policy. Please read it carefully before registering. ae99 always operates in accordance with international data protection standards.

The purpose of this Privacy Policy is to clearly inform you about what data ae99 collects, why it is collected, and how it is used and protected. We believe transparency is the foundation of trust.

This Policy is part of ae99's Terms & Conditions should be read together. Both documents collectively define your rights and responsibilities.

2 Types of Data Collected

Ae99 collects the following types of information:

a) Personally Identifiable Information:

  • Full name, date of birth, and gender.
  • Email address and mobile number.
  • Current and permanent address.
  • National ID number or passport number (required for KYC verification).

b) Financial Information:

  • Bank account details or mobile banking number.
  • Transaction history (deposits & withdrawals).
  • Limited payment card details (full card numbers are never stored).

c) Technical Information:

  • IP address and device type.
  • Browser type and operating system.
  • Site usage logs & session data.
  • Data obtained from cookies and tracking pixels.

d) Gaming Behavior Information:

  • Which games were played and for how long.
  • Betting amounts and win/loss history.
  • Bonus and promotion usage details.
Data Type Reason for Collection Mandatory?
Name & Email Account Creation & Communication Yes
Mobile Number OTP Verification & Security Yes
Identity Document KYC & Age Verification For Withdrawals
Bank Information Payment Processing For Transactions
IP Address Security & Fraud Prevention Automatic

3 How We Collect Information

Ae99 collects your information through the following methods:

  • Directly from you: When completing registration, KYC verification, payment forms, or submitting a support ticket.
  • Automatically: Through cookies, log files, and similar technologies when you use ae99.
  • From Third Parties: From payment processors, identity verification agencies, or fraud detection services.
  • From Public Sources: Limited data from government databases or social media where necessary.

Information collected directly from you is always obtained with your consent. You may withdraw this consent at any time.

4 Purpose of Data Use

Ae99 uses the information it collects for the following purposes:

  • Account creation, management, and verification.
  • Processing deposits, withdrawals, and financial transactions.
  • Providing gaming services and delivering bonus and promotional offers.
  • Providing customer support and technical assistance.
  • Detecting and preventing fraud, money laundering, and unauthorized activity.
  • Compliance with legal and regulatory obligations.
  • Improving service quality and enhancing the user experience.
  • Ensuring responsible gaming and applying limits where necessary.
  • Sending you personalized offers based on your preferences (with your consent).

ae99 never sells or rents your information to third parties for advertising purposes.

5 Data Sharing Policy

Ae99 follows a strict privacy policy and does not share your information externally except in limited circumstances. Your data may be shared in the situations listed below:

  • Service Provider Partners: Payment gateways, KYC verification providers, and IT service providers that operate on behalf of ae99 and adhere to the same privacy standards.
  • Legal Authorities: To comply with court orders, lawful requests from law enforcement agencies, or demands from regulatory bodies.
  • Anti-Fraud Network: Limited data shared with industry databases for fraud prevention and detection.
  • Business Transfer: In the event of a merger or acquisition involving ae99, the new owner will continue to abide by this Privacy Policy.

ae99 never shares your information with advertisers, data brokers, or unrelated third parties.

6 Cookies & Tracking

Ae99 uses cookies and similar technologies to keep the website running smoothly and to improve your experience.

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Sessions & Security Deleted at End of Session
Functional Cookies Remembering Language & Preferences 1 Year
Analytics Cookies Monitoring Site Performance 2 Years
Marketing Cookies Displaying Relevant Offers 30 Days

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

7 Data Protection Measures

Ae99 has implemented the following technical and administrative measures to protect your information:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • AES-256 encryption — applied to all stored sensitive data.
  • Two-factor authentication (2FA) for account access.
  • Regular penetration testing and security audits.
  • Restricted staff access — only authorized personnel can access data.
  • Data backup and disaster recovery planning.
  • 24/7 security monitoring.

In the event of a data breach, ae99 will notify the affected users within the timeframe required by applicable law.

8 Data Retention Period

Ae99 retains your data only for as long as it is needed. The retention period for each data type is outlined below:

Data Type Retention Period
Account Information 5 years after account closure
Financial Transaction Records 7 years as required by law
KYC Documents 5 years after account closure
Gaming History 3 Years
Support Contact 2 Years
Marketing Preferences Until Consent Is Withdrawn

9 Your Rights

As an ae99 user, you have the following rights:

  • Right to Access: The right to know what information ae99 holds about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your data under specific conditions.
  • Right to Restrict Processing: The right to request restricted use of your data in certain circumstances.
  • Right to Data Portability: The right to receive your data in a machine-readable format.
  • Right to Object: The right to opt out of marketing communications.

To exercise these rights, please contact the ae99 support team.

10 Minor's Privacy

Ae99 strictly does not serve users under 18. We do not knowingly collect personal information from minors. Age is verified at registration, and KYC documents may be requested in cases where there is reasonable doubt.

If ae99 becomes aware that any minor's data is held in our systems, we will immediately close that account and delete all associated information.

Use of ae99 by anyone under the age of 18 is strictly prohibited. Parents and guardians are urged to remain vigilant.

11 Third-Party Links

The ae99 platform may be connected to third-party services such as payment gateways or game providers. These third parties have their own privacy policies.

Ae99 is not responsible for the privacy practices of these third parties. We recommend reading their own policies before using their services.

12 Policy Changes

Ae99 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the website and notify you via your registered email.

Continued use of ae99 after any changes takes effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.

13 Contact Us

For any privacy-related questions or requests, please contact ae99's data protection team:

ae99 Gaming Ltd.

[email protected]

Support Hours: 7 days a week, 24 hours a day

FAQs

Frequently Asked Questions About the Privacy Policy

No, ae99 never sells your personal information to advertisers or third parties. Limited data may be shared only with essential service partners — such as payment processors or KYC verification providers — strictly for the purpose of delivering our services.

Yes, you can request the deletion of your data at any time. However, certain data may be retained for a specified period due to legal obligations. Contact our support team and ae99 will process your request as quickly as possible.

Yes. ae99 uses 256-bit SSL encryption and never stores full card numbers on its servers. All financial transactions are processed in accordance with PCI-DSS standards.

Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will opt you out of direct marketing communications. You can also submit a request through our support team.

Disabling essential cookies may affect your login session and security features. Turning off analytics or marketing cookies generally does not impact site functionality, though some personalized experiences may not be available.

For significant changes, ae99 will post a site-wide notice on the website and send an email to your registered address. The "Last Updated" date at the top of this page will also be revised. We encourage you to review this page regularly.
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